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A new PayPal support number and upcoming changes to form goal progress
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Hey ,


Last week's releases focused on fixes over features. Most notably, our developers improved translation capabilities and added a new support number for PayPal errors. 


We're also excited to share an upcoming enhancement to our form goal progress bars! Soon, we will begin excluding recovered transaction fees from form goal progress. Keep reading for more information.


Be sure to check out our updated docs, too!

Angela Blake

Product Owner

What features or capabilities do you wish GiveWP had? 

Tell us what you want on our public feedback forum.


🌟 Update to Form Goal Progress


What is happening?

In May, we will release an update to the GiveWP plugin that excludes recovered transaction fees (using the Fee Recovery add-on) from goal progress. 


Why are fees being excluded?

We received a lot of feedback in our forum from customers who want to exclude fees. It is a more accurate representation of funds raised toward the goal. 


How does this impact me?

With this update, you may notice a decrease in form goal progress on any forms where fees have been recovered. You may want to communicate this adjustment to any internal and external stakeholders, like board members.


What happens next?

Be on the lookout for release information across email and social media. We'll tell you the release version and date as soon as possible so you can conveniently time your updates and communications.


⚙️ Features, Enhancements, and Fixes


GiveWP 3.10.0

  • Enhancement: We replaced the PayPal support number that appears in error messages for connection issues. The new number is 1-888-350-2387.

  • Fix: We merged work submitted by Github user @DAnn2012 that makes two text strings translatable: the "Switch to Legacy View" button in the Donations list table and "Color Settings" in the Donation Form Grid.

View more details in the full changelog


Peer-to-Peer 2.2.0

  • Fix: Translations were being applied to the words "fundraiser," "team," and "campaign" in Peer-to-Peer page URLs, which caused broken links. We ensured that translating Peer-to-Peer will not break links.

View more details in the full changelog


📃 Documentation Updates

Every week, our support team freshens up our documentation to ensure everything is as up to date as possible. 


Recently Updated Documentation

  • As promised, Peer-to-Peer documentation has a new round of updates for you! Peer-to-Peer now offers new flexibility for fundraisers interested in joining more than one team. Continue watching this space — more updates to come!
  • Curious about processing refunds with PayPal Donations? We've got you covered with a step-by-step tutorial that walks you through processing a refund and updating your GiveWP Dashboard.

Can’t Miss Doc of the Week

  • Fee Recovery is a powerful tool that helps your organization recoup credit card processing fees by asking your donors to opt in to cover the fees as part of their charitable donation. Read up to learn more about the settings available to customize the best recovery experience for your organization.


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